|
|
| New Lifetimes Book Introduces Popular Arranger Training Program |
Does this situation sound familiar?
 Today you will meet with a family, order caskets, schedule an obituary, see your accountant and wash the coach. In the back of your mind revolve thoughts of rising cremation rates, unstable call volume, OSHA inspections and then there's that rumor about a discounter moving into town.
Both you and the families you serve have needs, concerns. But it's up to you as a funeral service professional to bring sense and order to the many decisions that need to be made.
Connect with Families, Build Stronger Relationships
It's up to you to put the family at ease and help them trust you. It's up to you to educate them about what is possible. Balancing all of these needs, concerns and possibilities is a challenge that Aurora's Lifetimes: Balanced Funeral Arrangement Training can help you manage.
By educating a family about what is possible and allowing them to choose their level of involvement in the funeral process, they will be comfortable with their choices.
Lifetimes offers a technique which allows the arranger to assure the family they are doing the right thing and support their decisions. This technique will answer the family's questions, "Will you take care of us and keep us informed?"
Since its inception over a year ago, hundreds of funeral service professionals have participated in the Lifetimes training and returned to their jobs feeling more confident in their skills, re-energized and eager to put their new skills into practice.
Not a Casket Presentation
"Lifetimes is not a casket presentation, grief counseling or aftercare. It is a consultative approach to making funeral arrangements. It's about building long-lasting relationships with every family you meet," said William Backman, III, president of Aurora Casket Company.
Facilitator and co-creator of the Lifetimes program, JoAnn Baldwin has written about the training in Lifetimes: A Balanced Funeral Arrangement. In the book, JoAnn describes the Lifetimes process and tools so you can see firsthand how the program works. She even shows you Lifetimes concepts at work in real life situations.
If you like what you see, you can participate in the next training session and take advantage of the live interaction with other arrangers, counselors and funeral home personnel.
"Lifetimes is an interactive program that gets funeral professionals from veterans to rookies working together, role playing and becoming better arrangers. Everyone learns from one another without judgment or criticism. It's very powerful," said JoAnn Baldwin.
Get the Book
Start building better relationships and increasing family satisfaction. Get your free copy of Lifetimes: A Balanced Funeral Arrangement by calling us at 800.457.1111 or email your request today.
|  |
|