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Troubleshooting Your Family Advisor System

Aurora has an in-house technical staff to support and troubleshoot software and hardware problems. Remote access software is installed on every system so that Aurora can actually log onto your system to assist if you encounter any difficulties.

How often should I update my Family Advisor inventory levels?

I received a message that an update to my Family Advisor was available - how do I install it?

I selected several choices on the Casket/Urn Guide page but no units displayed. Why?

When I click the Customize FA button on the Administration page, all I get is a page listing New Products. What do I do?

When I start Family Advisor, why do I get a message that asks me whether I want to Work Offline or Try Again?

Which Internet Service Provider (ISP) can I use with Family Advisor?


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